FRIDAY, 25 MAY 2018

Privacy Policy and GDPR
Welcome to Dotty’s. Dotty’s values you as a customer, so I am making you aware of some things you may not know. I may hold some personal information about you such as your name, email address and possibly your postal address and phone number. This policy sets out what you need to know about how I collect the information, how I use it and how I store it to ensure your information is protected. If after reading this you have any concerns or questions please do not hesitate to contact me, my contact details are at the end of this policy.

I never have access to your financial information this is managed by Paypal, Etsy or the bank in the cases of bank transfers. I only ever have access to your contact details.

Why do I need your information
We rely on a number of legal bases as the reason I need to collect some of your personal data as needed to provide my services, such as:

When we use your information to fulfil your order, to settle disputes, or to provide customer support

When you have provided your affirmative consent, which you may revoke at any time

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

How I collect information
I only ever collect information using direct contact with yourself. When I post items for sale and you respond this is the only way I ever collect your personal information directly from yourself. I will only ever ask for enough information for me to be able to process your order, this will be things such as postal address and email if we need to correspond with regards to the order.

Who has access to your information
Basically just me I am sole owner of Dotty’s, so it’s just me that needs the information. Even if the item you order is from one of the other crafters I stock in my shop they only ever have the product details you require. All requests come through me and back to me so there is only ever me that needs to have access to your personal information. If you pay me via PayPal they will have access to your data and they have their own privacy policy which you can access on their website. I also only use a trusted third party to fulfil delivery of the order, in Dotty’s case this is Royal Mail.

How I use your information
I only ever use your information in order to be able to process your order.

How I store information
All of my information regarding order is kept on an electronic spreadsheet on my laptop. My laptop is password protected and is locked away securely when it is not being used. I keep order in this way solely for me to be able to do my accounts for the (lovely, just in case he is reading this) tax man and I keep these for 7 years to comply with the law.

Your rights
Please know you can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted or amended at anytime. For purposes of EU data protection law, I Dawn Stretton are the data controller of your personal information If you need to contact me please feel free to email me at Write to me at Dotty’s Proudly Presents, 37 High Street, Lutterworth, LE17 4AY or ring me on 01455 367076